• Contact Support

  Can't find the answer you need? We're here to help. How to Reach Us Email: support@rija.io We typically respond within 24 hours on business days. What to Include Help us help you faster by including: Account email: The email you used to sign up Timer ID: If the issue is timer-specific Screenshots: Visual evidence of the issue Steps to reproduce: What you did before the issue Browser/Device: Chrome, Safari, mobile, etc. Error messages: Exact text of aFew readers

• Login Problems

  Having trouble signing in? Try these solutions. Forgot Password Go to app.rija.io/forgot-password Enter your email address Check your inbox (and spam folder) Click the reset link Create a new password Google Sign-In Issues Make sure you're using the same Google account Try signing out of Google, then back in Clear browser cookies Disable browser extensions temporarily Email Not Recognized If you see "Account not found": TFew readers

• Timer Not Displaying

  If your countdown timer isn't showing on your website, try these solutions. Check the Embed Code Verify you copied the entire embed code Ensure both the div and script tags are present Check that the timer ID is correct Verify Code Placement The code should be in the HTML body, not head Place it exactly where you want the timer Ensure the container has sufficient width Check for Conflicts Other scripts may conflict with Rija Check browser console for JavaScript errorFew readers

• Timer Ended Early

  If your timer shows as ended before expected, check these settings. Timezone Mismatch The most common cause: Edit your timer Check the timezone setting Ensure it matches your intended end time location Example: If your event is at 5 PM New York time, set the timezone to Eastern Time, not UTC or your local time. Date Format Confusion Verify: Month and day aren't swapped Year is correct (not past) AM/PM is correct for 12-hour format The timer uses youFew readers

• Timer Showing Wrong Time

  If your countdown shows incorrect time remaining, here's how to fix it. Check Timezone Settings The most common cause is timezone misconfiguration: Edit your timer Go to Timer settings Verify the timezone matches your intended end time Update and save Verify End Date/Time Double-check the date is correct Verify AM/PM if using 12-hour format Ensure year is correct The timer uses the viewer's device time. If their clock is wrong, the timer appears off.Few readers

• Embed Code Not Working

  Troubleshoot embedding issues on your website. Common Issues Ensure you have both parts: Check if Content Security Policy blocks external scripts Verify HTTPS is used consistently Check for ad blockers interfering Some platforms restrict JavaScript: Wix: Use HTML embed or iframe SquaresFew readers

• Payment Issues

  Experiencing problems with payments or subscriptions? Here's help. Payment Declined If your card was declined: Verify card details are correct Check card hasn't expired Ensure sufficient funds/credit Contact your bank - they may be blocking it Try a different card Charged But No Pro Access Wait a few minutes for sync Log out and log back in Check your email for receipt confirmation Go to Billing to verify status If still not working, contact support@rija.io with youFew readers