Can't find the answer you need? We're here to help.

How to Reach Us

Email: support@rija.io

We typically respond within 24 hours on business days.

What to Include

Help us help you faster by including:

• Account email: The email you used to sign up
• Timer ID: If the issue is timer-specific
• Screenshots: Visual evidence of the issue
• Steps to reproduce: What you did before the issue
• Browser/Device: Chrome, Safari, mobile, etc.
• Error messages: Exact text of any errors

Pro subscribers receive priority support with faster response times.

Self-Service Options

Before contacting support, try:

• Searching our Help Center
• Clearing your browser cache
• Trying a different browser
• Checking our troubleshooting articles

Have an idea for Rija.io? We'd love to hear it! Email support@rija.io with "Feature Request" in the subject line.

Updated on: 06/05/2026