Experiencing problems with payments or subscriptions? Here's help.

Payment Declined

If your card was declined:

• Verify card details are correct
• Check card hasn't expired
• Ensure sufficient funds/credit
• Contact your bank - they may be blocking it
• Try a different card

Charged But No Pro Access

1. Wait a few minutes for sync
2. Log out and log back in
3. Check your email for receipt confirmation
4. Go to Billing to verify status

If still not working, contact support@rija.io with your payment receipt.

Double Charged

If you see duplicate charges:

1. Check if one is a pending/temporary hold
2. Verify in Stripe Billing Portal
3. Contact support with transaction details

Can't Cancel Subscription

1. Go to Dashboard > Billing
2. Click Billing Portal
3. Navigate to subscription
4. Click Cancel

Within 7 days of purchase, email support@rija.io with:

• Your account email
• Purchase date
• Reason for refund (optional)

Updated on: 06/05/2026